Client need

John was a thirty five year old Vice President of Operations for a major international engineering business. His personal performance in his role was exceptional and he had been highlighted by the president as having real potential to gain a presidency. However his interpersonal skills were highly lacking with numerous consequences:

• A demotivated team around him

• Inability to develop good relationships

• Unable to get the best out of his people resulting in underperformance

• Alienation from other members of the exec team

• Inability to present good ideas in an inspiring way

• Poor role model as a leader

The president, who was benefiting from personal coaching himself, suggested that John worked with a coach to address the issue explaining that it was the only thing now holding him back. As John was a very ambitious individual he agreed.

Our approach

We developed a five month programme with John which consisted of a full day session and four further monthly sessions. After consultation with both John and his president we agreed the following objectives:

• To understand the root cause of his interpersonal challenges

• To develop his attitudes and behaviours to enable him to develop good
relationships in all contexts

• To develop his leadership skills to motivate his team and maximise their
performance and become a role model as a leader

Through personal coaching John’s coach helped him to understand the root cause of his issues. During the sessions, using unique and highly impactful psychological tools, they worked through the issues to enable John to move on from them. Once the root cause was dealt with they were able to progress to developing the new skills and behaviours John would need to achieve his career aspirations. This included techniques to enable John to make the personal changes necessary by changing and creating new habits and beliefs. The final stage was for John to decide on and commit to actions he would take from, here.

The Result

It was nine months later when his president said to us “what did you do to him? He’s a changed man” and we knew John had made real progress. He had implemented all the actions he had committed to and the results were visible across his team. During his final coaching review John reported to us the following:

• His team were working harder than ever before and productivity had
increased by 25%

• He had started to develop strong working relationships with his peers and
team interfaces had improved significantly. This resulted in a more
co-ordinated approach to customer service and improved customer delivery