Customer
Need
A major communications business employing 30,000 people. This
Director and his management team were responsible for improving
customer satisfaction across the entire business and did so
through major change projects. The Management team recognised
the challenge in implementing projects successfully, on time,
to budget and to quality. In a highly competitive and fast moving
market, initiating major business change was critical to their
success and required highly skilled strategic leadership. It
was clear to them that performance across the business could
improve, however, how this could be achieved was not so clear.
Our approach
Evolve International was asked to develop a programme with the
following
objectives:
•
Develop a strategy for performance improvement across the business
• Develop a management team which excelled in its leadership
Develop a cohesive, highly effective management
team
To achieve these goals we developed a unique experience which
allowed the team to stand back from their own business and manage
a project which created the opportunity to excel. A community
challenge was selected; a school in London in a highly deprived
area which required a complete re-vamp to their playground.
Over a five month period, the team planned for the event. They
selected a team leader and communicated on a regular basis.
They visited the school and created their vision for what they
wanted to achieve. Following the planning phase, they then went
to site for two days and created a playground that completely
delighted the children and teachers.
For the team the impact of the experience was enormous. They
learnt:
• They
were capable of far more than they ever expected
• The
importance of having a deep understanding of the customer and
their needs
• The benefits of having clear goals and a strategy to
achieve them
• How to manage resources with tight budgets
• Assessing and managing risk
• Managing each other to create operational excellence
• Working as a highly effective team
• How excellence in leadership can get the best out of
people
